Customer Care Team
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Activity overview
Latest activity by Customer Care Team-
Customer Care Team created an article,
do you ship outside of the contiguous 48 states?
At this time, we ship to the 48 contiguous states. Please check back with us, as this could change in the future!
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Customer Care Team created an article,
how long will it take my order to ship?
We typically process orders in 1-2 business days. Then we ship dry with a third-party courier, which will take 1-5 business days. If you need to receive your order on a specific date please contac...
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Customer Care Team created an article,
how do you ship wholesale orders?
Currently, bakerly ships all ecommerce orders dry through a third-party courier - ground shipping. All shipping methods are only available to the contiguous United States.
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Customer Care Team created an article,
what is your refund/return policy?
Due to the nature of the product, we are unable to accept product returns. If you would like to submit a claim due to damaged or defective product, please contact our team at wholesale@bakerly.com....
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Customer Care Team created an article,
could you send invoices directly?
When you make an online order, you will receive an order confirmation via email with your order details that includes itemized billing for each item. We do not provide a separate invoice or offer a...
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Customer Care Team created an article,
how do I pay for my wholesale order?
We currently accept AmEx, Mastercard, Visa and PayPal. Please note, we do not extend credit terms.
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Customer Care Team created an article,
can I resell your products online including but not limited to marketplaces such as Amazon.com, Walmart.com, etc.?
Unfortunately, you cannot. When you sign up for a wholesale account you consent that you will not sell bakerly products online without explicit approval.
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Customer Care Team created an article,
why aren’t all products, such as the variety packs available at bakerly.com, not available through bakerly wholesale program?
All of our yummy products lines are available through our wholesale channel. Due to selling in a bulk offering we do not currently sell variety packs allowing you to purchase only the products you ...
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Customer Care Team created an article,
can I use a promo code on my order?
Due to the volume discounts currently offered we do not accept promo codes on wholesale orders. Please visit bakerly.com in order to place an order with a valid promo code.
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Customer Care Team created an article,
is there an order minimum for wholesale accounts?
No! Currently, there is no order minimum, however, volume discounts start at 15% when you purchase $150 or more, this includes both yummy bakerly products and merchandising tools. The more you orde...