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1-bakerly Customer Care Team

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  • what are your customer service hours?

    We are open Monday - Friday from 9AM-6PM EST.

  • holiday hours of operation

    Our offices are closed the following dates:  New Year's Day Good Friday Memorial Day Independence Day Labor Day Thanksgiving Day After Thanksgiving Christmas Eve Christmas Day  

  • how do you ship bakerly products?

    As soon as you place an order, within 1-2 business days, the bakerly team will take the products out of the freezer and ship dry through a third party courier. 

  • do you offer free shipping?

    We are happy to offer free shipping for orders over $30.

  • where can I buy your products?

    Our products can be purchased online through our website and through Amazon. You can also buy bakerly products in stores near you! To find a bakerly retailer close to home, check out our growing li...

  • do you sponsor events?

    We are so happy to be able to support our community and participate in so many events throughout the year, some of which are featured in our give back page on our website. We love to help many orga...

  • how do I sell bakerly products at my small business?

    We’re glad you’d like to sell bakerly products! Please fill out the form and we will assign a sales representative that will contact you with further information. We're looking forward to doing bus...

  • can I freeze bakerly products after purchase?

    No! bakerly products were frozen and thawed, so please do not refreeze them. Re-freezing a thawed product boosts bacteria proliferation, which we of course don’t want in our food! So, to avoid a co...

  • how do I change my products for an upcoming order?

    You can change your next order by visiting the subscription section of your account page. Easy!

  • how do I cancel my subscription?

    We are sad to see you go but we are always happy to help! To cancel your subscription, please visit the subscription section of your account page and click 'cancel' next to the item you would like ...